FAQ
Quick answers to common questions
Frequently Asked Questions
Quick reference for common questions about IronCase.
General
What is IronCase?
AI-powered investigation management platform for law enforcement. Provides role-based checklists, evidence tracking, AI assistance, and human-in-the-loop approval workflows.
Does the AI make decisions?
No. AI provides recommendations; humans make all decisions. Significant actions require explicit approval.
Is my data secure?
Yes. Encrypted storage, role-based access, audit logging. Follows law enforcement data security standards.
Who can see my cases?
Only cases assigned to you. Supervisors see their team's cases. Administrators control permissions.
Login & Access
How do I log in?
Navigate to your department's IronCase URL. Enter email and password, or use passkey if configured.
Forgot password?
Click "Forgot Password" on login page, or contact your department administrator.
How do I switch roles?
Click profile icon → Switch Role → Select role. Role changes are logged.
Cases
How do I create a case?
Cases → New Case → Select type → Enter details → Create. May require specific permissions.
How do I close a case?
Overview tab → Close Case → Select reason → Add summary → Submit for approval.
Can closed cases be reopened?
Yes. Supervisor can reopen if new information emerges.
Checklists
Where does the checklist come from?
Based on Geberth's Practical Homicide Investigation methodology, customized for case type and your role.
What if an item doesn't apply?
Click item → Not Applicable → Provide reason. Supervisors review skipped items.
What are clock icons?
Time-sensitive items. Golden Hour (60 min) or First 24 Hours deadlines.
AI Assistant
What can I ask?
Case summaries, witness info, evidence status, next steps, procedural guidance. See AI Capabilities.
Is the AI always right?
No. Use professional judgment. Verify critical information.
Who sees my AI conversations?
Logged for audit. Supervisors and administrators with appropriate access can review.
Evidence
How do I add evidence?
Evidence tab → Add Evidence → Fill details → Upload photos → Save.
How is chain of custody tracked?
Automatic. Every transfer logged with user, timestamp, location.
How do I submit to lab?
Open evidence item → Submit to Lab → Select analysis type → Submit.
Approvals
Why do some actions need approval?
Ensures human oversight of significant decisions. AI recommends, humans decide.
How long should I wait?
Supervisors are notified. Contact directly if urgent.
Can I cancel a request?
Some can be cancelled before approval. Contact supervisor if submitted in error.
Technical
System is slow?
Refresh page. Check internet connection. Contact IT if persists.
Can't log in?
Verify credentials. Check Caps Lock. Try Forgot Password. Contact administrator.
Mobile access?
Designed for desktop browsers. Mobile may be limited.