How-to Guides
Complete Checklist Items
How to mark tasks complete with notes
How to Complete Checklist Items
This guide shows you how to complete checklist items and add notes.
Steps
- Open your case
- Go to the Checklist tab
- Find the item you've completed
- Click the item to open it
- Review what was required
- Add notes (optional but recommended)
- Click Mark Complete
Adding Notes
Notes help document:
- How you completed the task
- Any issues encountered
- Follow-up needed
- Relevant details
Good notes help future investigators understand what happened.
Attaching Files
You can attach supporting documents:
- Open the checklist item
- Click Attach File
- Select the file (photo, report, statement)
- Click Upload
Time-Sensitive Items
Items with a clock icon are time-sensitive. They appear at the top and have deadlines.
Golden Hour items — Complete within 60 minutes of arrival
First 24 hours items — Complete within the first day
Complete these first before other items.
Skipping Items That Don't Apply
If an item doesn't apply to your case:
- Click the item
- Click Not Applicable
- Provide a reason why it doesn't apply
- Click Save
The item is marked N/A and tracked separately.
Supervisors review skipped items. Only skip what genuinely doesn't apply.