How to Close a Case

This guide shows you how to close a case when the investigation is complete.

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Prerequisites

Before closing, ensure:

• All mandatory checklist items are complete
• Required notifications have been sent
• Evidence is properly documented
• Reports are filed

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Steps

1. Open the case you want to close
2. Go to Overview tab
3. Click Close Case
4. Select the closure reason:
   • Cleared - Arrest
   • Cleared - Other
   • Closed - Unfounded
   • Closed - Other
5. Add a closing summary
6. Click Submit for Approval

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Approval Process

Case closures require supervisor approval:

1. Your supervisor receives a notification
2. They review the case and your closure summary
3. They approve or request changes
4. If approved, the case status updates to closed

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What If Items Are Incomplete?

If you try to close with incomplete items:

1. The system shows what's missing
2. Complete the required items, or
3. Mark items as N/A with a reason (if they don't apply)

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Reopening a Closed Case

If new information emerges:

1. Contact your supervisor
2. They can reopen the case
3. Status changes back to Open

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Related

• Create a Case
• Case Statuses Reference